Medusa-USA are a UK based Company and an approved North American re-seller of SpeedLink, Roccat, Mionix, QPad and OzoneGaming Headphones, Game controllers, Game Console equipment,
Keyboard, Mice and Multimedia Periphery. Medusa-USA are not the manufacturers.
SpeedLink, Roccat, Mionix, Qpad and OzoneGaming products are guaranteed for two years
from the date of purchase in respect of workmanship and built-in components. If you are experiencing installation, technical or compatibility problems with your product please read the FAQs below
to see if your problem is covered there. If not then please contact the relevant manufacturer below with as much detail as you can regarding the problems
you are encountering and they will endeavour to offer a fix or workaround for
your problem.
Speedlink Support
Roccat Support
Mionix Support
QPad Support
OzoneGaming Support
If the manufacturer is unable to effect a fix they will advise you to do one of the following....
Within 30 Days of Order
Medusa-USA look after warranty issues from their warranty return centre in the UK. On the authorisation of the manufacturer, simply complete the RMA Request Form and return your product to our UK returns center and we will issue a replacement or full refund of the items value.
If your product has a quite obvious fault, i.e Broken Earpiece, Rattling Amplifier, Cracked casing etc and you purchased from Medusa-USA then you do not need to contact the manufacturer prior to completing the RMA Request Form as we can accept warranty replacement or refund requests direct on those within the first 30 days.
After 30 Days
Contact the Main European Distributor for Speedlink, Roccat, Mionix, QPad and OzoneGaming, Meroncourt Europe Ltd
email: linda.croton@meroncourt.com for all Warranty requests.
FAQs
Software
speaker settings should be set for 5.1 and not 7.1 or Headphones.
Poor sound
quality on X-Fi cards.
To ensure your
X-Fi card is set up correctly for the Medusa Headsets please see the following
page.. Creative
X-Fi Settings
Customer tip: Turn OFF CMSS-3d, Turn ON Bass Redirection, crossover freq cranked up to 200 Hz.
I dont enable the +15dB sub gain.
Set the system volume to 90%,
Set the dials on the headset cord: Front: 2.5, Rear: 2.5, Center: 2.5, Vib: 10
(thanks to brad207 for this one)
The Bass on my
headset sounds tinny
Please experiment with the Creative Audio mixer settings. Try turn OFF the CMSS-3D Function.
The VIB control doesnt appear to do anything
Please try MAX the bass out in the speaker settings, set Bass Redirection ON, Set crossover
frequencey to MAX (i.e. 200hz).(thanks to brodyhill for this one)
The micro of my headset does not work under Win
XP or produces too faint sound.
Choose "Start Menu/Programs/Accessories/Multimedia/Volume". Click
"Options" and then "Settings" and activate checkbox before
"microphone" if it is not activated. When your microphone functions
but produces low sound, please choose "Options" and "Advanced
Settings". Now click on "Advanced" in the field "microphone"
and activate checkbox before "1 microphone amplifier".
Can I connect the Medusa Headset (SL-8790) to an optical sound card output?
The headset cannot be connected to an optical output, as it only has analogue
inputs.
Where do I find drivers for my Headset ?
Non-USB Headsets do not require drivers. Please use the configuration of your Soundcard.
USB Drivers can be found here.. USB
Drivers
On my Asus A7V8X Motherboard, center and subwoofer signal are mixed
up.
Please open AC 97 audio configuration. Activate "Mix up Center/Subwoofer
signal".
There is a "buzzing", "beeping"
or "clicking" sound coming from the Amplifier.
Another piece of electrical equipment is interfering with the amp. Try turning
off other items one by one until you work out which one it is. Usual culprit
is a wireless router, infrared mouse transmitter or mobile phone cradle.
Lots of static when used with Creative Break-Out Box
The
source of the interference seems to be the cable connecting the sound card to
the 5.25 drive bay panel. Whomever found it discovered that by putting
his fingers on the connecting cable, static increased or decreased.
Replacing the cable Creative supplied with a non-keyed, shielded IDE cable,
eliminates the static completely.
No Sound at all from one speaker, all others work
Check the individual speaker volume settings in the Creative THX
panel settings.
Sound output is very
distorted.
This is usually caused by having the in-line volume controls on the headset
turned down to low and the volume on the amplifier too high to compensate. Please
set the in-line controls to at least 6. Windows/Creative volume control should be set to no more than 50%
How do
I Reverse Center/Sub
a) Software:- Look for Bass Re-direction or similar wording.
b) Hardware:-
1) Connect Cable A [look at the manual, page 3] to your sound card as usual.
Connect the front and rear channels to the amplifier box.
2) Connect
the the other end of the sub/center 3.5mm jack plug of Cable A to Cable C.
3) Connect
the Cable C with Cable B so that the white RCA connector goes to the red RCA
connector and vice versa.
4) Connect
the Cable B to the sub/center input of the amplifier box.
User Manuals
Drivers
|
Headphones
